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Frequently Asked Questions


See below for some of our most frequently asked questions!

Frequently Asked Questions


What is the purpose of WarehouseAbilities?

The purpose is for you to learn key skills, so that you will be ready for interesting jobs in the warehousing sector. You will also learn proper ways to work safely in a warehouse setting. The team will support hands-on practice in our warehouse, and will help you to find and keep a warehousing job. The program is 9 weeks, and your team will develop your schedule with you to make sure that it is within your level of tolerance.

Who will be working with me in WarehouseAbilities?

Your team includes the following:

  • Program Administrator – Contacts you to schedule your first appointments and provide program information.
  • Program Coordinator – Supports you to work with the team, answers your questions, and helps to solve any learning challenges while attending the program.
  • Facilitator/Employment Counsellor – Provides assessments to make sure you are a good fit for the program, and guides you throughout the program through one-to-one and group sessions.
  • Kinesiologist/Job Coach – Provides work simulation and hands-on practice in our real warehouse setting, and makes sure that you are working safely related to your own abilities. They will also help with job coaching once you find a job, to make sure you are safe and successful.
  • Employment Specialist – Helps you with job search and access to job opportunities. They will provide the supports you need (including job coaching) to make sure you are successful in your new job.
  • Universal Learning Institute Instructors – Provide a series of virtual classes related to warehousing skills needed by local employers.
What will I be doing in WarehouseAbilities?
Am I involved in decisions about my program?

Yes, you are involved with decisions in WarehouseAbilities. You will work together with your team to figure out the best training plan and supports for you. You will be invited to give feedback on WarehouseAbilities through individual meetings and surveys.

What if I have challenges with attending training?

Your team will review your individual situation, and confirm any areas where you may need extra support. Depending on your circumstances, you may be eligible to receive childcare or transportation supports, ASL interpretation, learning disability assessment, or assistance with a laptop or Internet access. Also, you will be provided with steel-toed boots and a small bonus upon completion of training.

How will I be able to find and keep a job?

Your team will be working with you throughout the program to prepare you for a range of warehousing jobs. We will also work with you and local employers to explore job opportunities. We will support you in resume writing, interview preparation, and other job search tools. Depending on your needs, your team may be able to provide coaching. If needed, we will work with employers for any additional required support.

COVID-19-FAQ: How will the program be delivered safely in response to COVID-19?

WarehouseAbilities will be delivered through a combination of in-person and virtual services. All in-person services will have the appropriate safety measures in place, in line with Provincial Health Officer orders.

COVID-19 FAQ: What if I don’t feel comfortable attending education groups?

We deliver group education through Microsoft Teams so that you can attend our sessions from home. We will make sure that you have all the technology you need to attend virtual classes.

COVID-19 FAQ: Do you screen all clients for symptoms?

Yes, all clients are screened for symptoms of COVID-19 when we book their initial assessment and again when they arrive at our facility.

COVID-19 FAQ: How do you ensure your staff are not sick?

Our staff are required to do a daily self-assessment to ensure they aren’t experiencing any symptoms. They are advised not to come to work when they are sick. They are able to access sick leave benefits if this is the case. If our staff have travelled abroad, they are required to self-isolate for 14 days prior to returning to work.

COVID-19 FAQ: Can I use the fridge/kitchen at lunch or break time?

Lunch rooms will be closed for your protection. During this time, clients will not have access to the fridge, microwaves, kettles, cups/dishes, or cutlery. Please bring your own food and drinks from home, including a full water bottle and/or coffee or tea in a container from home.

Program Testimonials


We are so thankful to have such amazing program members who have taken the time to share their experiences with us.

"...I am very fortunate to that I have come to know a very helpful, skilled, and supportive person like you who shed the light on the pathway I must walk on so I can rediscover myself..."

Get In Touch


In-person (Richmond) and Virtual

Contact us to schedule a visit!