Frequently Asked Questions
See below for some of our most frequently asked questions!
Frequently Asked Questions
The purpose is for you to learn key skills, so that you will be ready for interesting jobs in the warehousing sector. You will also learn proper ways to work safely in a warehouse setting. The team will support hands-on practice in our warehouse, and will help you to find and keep a warehousing job. The program is 9 weeks, and your team will develop your schedule with you to make sure that it is within your level of tolerance.
Your team includes the following:
- Program Administrator – Contacts you to schedule your first appointments and provide program information.
- Program Coordinator – Supports you to work with the team, answers your questions, and helps to solve any learning challenges while attending the program.
- Facilitator/Employment Counsellor – Provides assessments to make sure you are a good fit for the program, and guides you throughout the program through one-to-one and group sessions.
- Kinesiologist/Job Coach – Provides work simulation and hands-on practice in our real warehouse setting, and makes sure that you are working safely related to your own abilities. They will also help with job coaching once you find a job, to make sure you are safe and successful.
- Employment Specialist – Helps you with job search and access to job opportunities. They will provide the supports you need (including job coaching) to make sure you are successful in your new job.
- Universal Learning Institute Instructors – Provide a series of virtual classes related to warehousing skills needed by local employers.
You will first complete an intake assessment (a combination of in-person and virtual). The team will work with you to develop a training plan and create strategies to support your success. You will be involved in the following activities:
- One-to-one meetings with your Employment Counsellor to monitor your progress, provide supports, and address any difficulties
- Group education through Back in Motion (virtual classes) to help you get ready for the workplace, and train you in skills such as communication, goal setting, and teamwork
- Group education through Universal Learning Institute (virtual classes) for specific warehousing and computer skills
- Certification training (if this is right for you) for Forklift/Scissor Lift and Boom Lift Operator, Occupational First Aid, WHMIS, Transportation of Dangerous Goods, and Fall Protection
- Hands-on warehouse training, to review safe body positions and work practices
- You may have a 3-week work experience with a local employer, if needed
- Job search training and practice to prepare you for a job in warehousing
- Work with your team after hire to make sure things are going well and you are managing the work tasks
Yes, you are involved with decisions in WarehouseAbilities. You will work together with your team to figure out the best training plan and supports for you. You will be invited to give feedback on WarehouseAbilities through individual meetings and surveys.
Your team will review your individual situation, and confirm any areas where you may need extra support. Depending on your circumstances, you may be eligible to receive childcare or transportation supports, ASL interpretation, learning disability assessment, or assistance with a laptop or Internet access. Also, you will be provided with steel-toed boots and a small bonus upon completion of training.
Your team will be working with you throughout the program to prepare you for a range of warehousing jobs. We will also work with you and local employers to explore job opportunities. We will support you in resume writing, interview preparation, and other job search tools. Depending on your needs, your team may be able to provide coaching. If needed, we will work with employers for any additional required support.
WarehouseAbilities will be delivered through a combination of in-person and virtual services. All in-person services will have the appropriate safety measures in place, in line with Provincial Health Officer orders.
We deliver group education through Microsoft Teams so that you can attend our sessions from home. We will make sure that you have all the technology you need to attend virtual classes.
Yes, all clients are screened for symptoms of COVID-19 when we book their initial assessment and again when they arrive at our facility.
Our staff are required to do a daily self-assessment to ensure they aren’t experiencing any symptoms. They are advised not to come to work when they are sick. They are able to access sick leave benefits if this is the case. If our staff have travelled abroad, they are required to self-isolate for 14 days prior to returning to work.
Lunch rooms will be closed for your protection. During this time, clients will not have access to the fridge, microwaves, kettles, cups/dishes, or cutlery. Please bring your own food and drinks from home, including a full water bottle and/or coffee or tea in a container from home.
We are so thankful to have such amazing program members who have taken the time to share their experiences with us.
"I think this program covered a number of my work experiences that makes me a strong candidate for job. I would also like to assure you that I am very excited about the opportunity here..."
"...I am very fortunate to that I have come to know a very helpful, skilled, and supportive person like you who shed the light on the pathway I must walk on so I can rediscover myself..."
"...I was worried that I am not eligible for this program but when I was accepted into the program I felt that I am very lucky person to be accepted into this program..."
Get In Touch
In-person (Richmond) and Virtual
Contact us to schedule a visit!
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