Frequently Asked Questions

See below for some of our most frequently asked questions!

Frequently Asked Questions

What is the Criteria Eligibility to participate?

Must be: 

  • Living in British Columbia
  • Unemployed or Precariously Employed
  • Individuals who self-identify as facing two or more barriers to employment
What are barriers to employment?
  • This program is designed to support people with multiple barriers to employment. Barriers can look quite different in each person. Below are some of the barriers that could be impacting your ability to find meaningful employment
  • Housing instability
  • Recovering from addiction
  • Prior criminal justice involvement
  • Mental health challenges
  • Lack of recent and/or Canadian work experience
  • Lack of basic employment skills
  • Limited literacy, financial literacy, or digital literacy skills
  • Limited English language skills
  • Having less than a Grade 12 education
  • Being a:
    • Visible Minority, recent Immigrant, Refugee
    • Young adult at Risk
    • Older Worker
    • Survivor of violence and/or abuse
    • Person with Disabilities
I would like to register for this program but how long will my appointment take?
  • The initial intake assessment appointment typically takes 30-45 minutes
  • There is also a physical assessment, conducted by our Kinesiologist
What is the schedule of the program?
  • This program is a full time commitment over a 12-week duration. It runs 5 days per week
    • 3 days per week virtual classes with Universal Learning Institute (ULI)
    • 2 days per week in-person classes with Back in Motion at our Elmbridge location 
What happens after the 12 weeks?
  • Skills training will happen for the first 9 weeks as we prepare you to be successful the warehousing sector
  • At week 10 you will be working with our Job Developer and Job Coaches to help you move into employment smoothly and with support
  • Once the group based training ends, there is still support that you receive from Back in Motion. We will be with you on your journey up to 3 months after finding a job
What should I bring to my intake assessment appointment?
  • We need to prove your identity so any documents such as Driver’s License,  BCID, PR documentation, Passport or Birth Certificate
  • If you have a resume, bring that along as well
  • Any questions you may have for us to answer
Where is this program offered?


  • The skills training is provided by Universal Learning Institute (ULI) in a virtual environment. That means you can actually work from home on the days you are doing your classes with ULI. 
  • Your classes with Back in Motion happen twice a week and on location at our Richmond location: #110-6651 Elmbridge Way, Richmond, BC V7C 5C2


For one-on-one support throughout the program, there are opportunities to work with the Employment Counselor and the Job Developer online or at one of our other locations close to your home. Just ask our staff to help setup one of these appointments.

What subjects will be covered in the program?

WarehouseAbilities provides training for individuals around finding and keeping employment in the warehousing sector. The following categories are addressed during the training:

  • Employment Counselling
    • Training plans
    • Needs assessments
  • Back in Motion Training
    • Job Readiness Skills
    • Soft Skills
    • Essential Skills
  • Universal Learning Institute Training
    • Warehouse Operations
    • Basic computer skills
    • Warehouse-specific certifications
What level of work is usually targeted?

We work with everyone on individualized training plans. WarehouseAbilities is designed to support people towards warehouse and warehouse-adjacent employment, whether that be full or part time

Will I earn any certificate in the program? 

  • Yes. You will get certificates in
    • First Aid
    • SuperHost
    • WHMIS
    • Forklift, Scissor Lift, Boom Lift, Fall Protection
  • We will provide a certificate for completing the 12 weeks of training as well
What If I find a job in the middle of the program?
  • That’s great. We will work with you and the employer so you can complete your training and keep your new job as well. 
  • You will have a follow-up training plan conversation with your employment counselor to ensure your needs are met
What if I can’t afford to come to class every day?
  • All participants will be given a transportation allowance to get to and from classes
Will I have to pay any fees to participate in the program?
  • No. This is a completely free program to help you find and keep a job
What happens if I have an appointment? Is it okay to miss class?
  • It is okay to miss some classes due to appointments such as doctor’s appointments or job interviews. There is an attendance requirement but exceptions can and will be made on an individual basis
  • It is important to keep the lines of communication open with our staff so we can help you be successful
Am I guaranteed a job?
  • Although no one cannot guarantee a job, we can absolutely guarantee opportunities for interviews and placements
  • Our job developer will work with you to provide you with a variety of opportunities
  • Everyone will still need to pass a job interview with a prospective employer
How big are the classes?
  • Class sizes vary from cohort to cohort but we try and keep in-person classes more intimate for individualized attention
  • Virtual classes may have up to 20 people in the virtual classroom. If you are someone who struggles with anxiety in bigger groups, let our team know. We can make accommodations to help you be successful

Program Testimonials

We are so thankful to have such amazing program members who have taken the time to share their experiences with us.

"...I am very fortunate to that I have come to know a very helpful, skilled, and supportive person like you who shed the light on the pathway I must walk on so I can rediscover myself..."

Get In Touch

In-person (Richmond) and Virtual

Contact us to schedule a visit!